The Coronavirus pandemic has accelerated digital adoption across almost all verticals and needless to say, Hospitality hasn’t been far behind. The pandemic has pushed hotels to offer and present their services in a touchless and digital way. In this era of cutting-edge technology, traveling and hospitality as we know it, are changing forever. The new “Touchless Guest Experience” is not only in the interests of travelers but also of corporations sending employees back on the road.
Guest Experience has often been touted as the most important metric for the hospitality industry. An efficient staff is considered the most important ingredient of a high-quality guest experience, but what is often overlooked, is the role that technology can play in it. More importantly, the guest experience isn’t only limited to the time of their stay at a hotel but even beyond it. How communication is maintained with the guest’s post-departure, can have a huge knock-on effect on sales.
Shoocal offers a comprehensive solution to hotels to enhance their guest experience. Guests can avoid standing in a queue or waiting in the lobby to check in to their hotel room via Shoocal’s Digital Check-in.
A Touchless In-Room Ordering enabled via QR code is a step towards easing the process of browsing menu and showcasing lip-smacking gourmet cuisines along with the enticing pictures and snaps of the dishes.
Intercom-less hotel rooms are almost impossible to imagine but a touchless way to raise requests is the new normal. Shoocal offers a touchless Ask Assistance feature enabled via QR code to hotel guests for assistance on laundry, cleaning, etc.
One key and often overlooked aspect of the guest experience is information accessibility.Many times, guests aren’t really aware of the services provided by the hotel. For this, Shoocal offers a customizable Services Directory for guests to view and book slots for a service of their choice.
Spa, Salon, Fitness Centre, Dinner dates, Taxi booking, etc are some of the different types of services that hotels offer to their guests. Offering a seamless way to view & book these services can drive value & growth for the hospitality industry.
Shoocal also enables hotels to display WiFi details, Emergency services, TV channels, Nearby attractions, Famous places, etc to its guests.
Smartphones offer a gateway to a seamless and touchless universe where interaction can be restricted to a level of guest’s ease & comfort. With guests becoming increasingly tech-savvy, the time has come for the hotel industry to embrace the technology at hand, to take advantage of the continued growth of big data, to put guests first.
Only then can guests across the globe enjoy a fully seamless and personalized experience, rather than pulling their hair out dealing with a broken hotel experience.