The move towards a contactless guest experience is spreading like wildfire. Many hotels around the world now use technology to automate their check-in, in-room, and checkout experiences for visitors. COVID-19 has normalized contactless technology due to the increasing awareness about possible risks that can be linked to physical contact and touch. That is why hoteliers are investing in more innovative ways to deliver a touchless experience to guests.
However, the concept of contactless hotels is entirely not new. Over the last few years, many players in the hospitality industry have implemented smartphone door locks, instant communication, and other self-service technologies. Hoteliers review all the multiple touchpoints between staff and guests in their customer journey. They also map out areas where contactless technology could be used to reduce exposure while simultaneously preserving the brand’s uniqueness at the same time.
To enable Contactless In-Room Dining,follow the steps mentioned below:
- Create a unique QR code for every room of your hotel
- Link the QR codes with your digital menu
- Incorporate the digital menu with ordering system
- Integrate payment options along with the ordering system
This complete process can be extremely daunting for your organization to comprehend and complete on its own. This is where SHOOCAL can be of great value to your business. Shoocal offers a complete Contactless In-Room Dining solution packed with add-on features like Feedback, Loyalty & Marketing. Book a demo with us to see our product in detail.
As remote working and freelancing continue to gain popularity and acceptance, there’s also an ever-increasing demand for hotels to deliver comfortable and safe experiences for digital nomads who are willing to travel across the world. Millennials and the Gen Z population prefer a high-level contactless experience from hoteliers, especially since contactless hospitality can still have a personal touch.
While guests want hotels to offer automated services for them to feel safe and secure, they also crave personalized hospitality.As you design your hotel experience, make every effort to understand your ideal guests. There’s an ROI in implementing technology that can improve the guest experience. By serving personalized, contactless experiences, you will have more guests eager to return. Your lobby and other spaces should be warm, inviting, and welcoming.